Shipping & Returns
For the four Customized Packages on the Dementia/Alzheimer's page: You can view the shipping rates at the top of the product description for each of the customized packages.
For all other items: We offer free standard shipping for orders totaling $75 or more, except for orders shipped to Alaska and Hawaii. Orders totaling $75 or more that are being shipped to Alaska and Hawaii will be charged a flat shipping rate of $20 for standard shipping. All orders under $75 will be charged actual shipping rates based on weight.
If an item arrives damaged or defective, please reach out to us within 10 days of receiving it at: firstname.lastname@example.org. We will send you a replacement (same or comparable item) at our cost. You do not need to send back the damaged or defective item.
If you wish to return an item for any other reason, please reach out to us at: email@example.com within 45 days of receiving it. Please let us know the item(s) that you wish to return and a brief reason for the return. We will reply by email with return instructions. The item(s) must be returned in the original packaging, unopened, in new condition, and sent within 14 days of contacting us, in order to receive a full refund (minus the original shipping fee). You are responsible for return shipping cost in this case.